*Attention Tips:

1. Select a suitable size depending on your feet length.

2. Some tags sizes US/European numbers may differ from our size chart.Please use our size chart only as a reference.

*The first order of each item could get 20% discount?

YES, but one pair of shoes only.

*Should i get a size smaller or the size i am?

We take the US size as standard, Get the US size that you are !

*How does these shoes fit if you have a wider foot? Is it comfortable or would it not fit properly?

The model’s foot lean more toward being narrow and this shoe fits well. So we would think these would be too tight for a wide foot. You can choose one size larger.

*What if these shoes doesn’t fit me at all when i receive them? Can I return them?

YES, you have 7 days to contact us and we will give you a perfect solution. (p.s. influence the second sale of products do not belong to the category of return. Shipping cost is bear by both seller and buyer in half.)

*About Color:

The shoes color in this product page is only for your reference. Actual product color may be lightly different from the pictures show here due to monitor chromatic aberration or photography light condition.

*About Smell:
The shoes may have smell because of glue, shoe polish or being completely sealed during transportation. Please put them under good ventilation for several days and smell will be gone.

*About Package:
The package included: 1 Pair Of Shoes (Without Box)

*About Additional Customs Fees:
Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.The shipping cost does not include any importing taxes, and buyers are responsible for customs duties.

If you have any question or there is any problem of the item, please send us email without delay. We will do our best to help you solve the problem ASAP. We believe that good communication will reach good result, customer’s satisfaction is our duty!

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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