Q: Can I use this phone in my country?

A: You need to : 1).Use a compatible sim card. Make sure the frequency is compatible. 2).Check the size of your sim card! 3).IMEI problem

Please kindly notice: 1. For United States and North America customer, if you buy our 3G or 4G smartphone, first please check this phone have 1900MHz(B2) or not. If the phone have no 1900MHz frequency, I am afraid that it can’t work in US. 2. Some phones have one detachable battery, before using, please tear off the insulating paper on the battery. Thanks.

Model : XGODY Y19

Screen : 6.0 inch IPS, 1280*720 HD

OS : Android 7.0

CPU : MTK6737, Quad Core, 1.3 GHz

RAM : 2GB

ROM : 16GB

Front Camera: 5.0MP

Rear camera: 13.0MP+0.3MP

Battery : 2900mAh

Network : 2G & 3G & 4G

Please Kindly Notice: A: If you choose “ship from US warehouse”, then it is America version 4G, B: i f you choose “ship from UK/Germany warehouse “, then it is European version 4G, C: if you choose “ship from China warehouse “, we will send European version 4G by default, if you need America version 4G, please leave a message to us.

Packing listing:

1 x Smartphone

1 x Battery

1 x USB Cable

1 x Charger (Right plug of adapter would be sent according to your shipping country)

1 x Phone Case (Free Gift)

1 x Screen Protector (Free Gift)

1 x English User Manual

Model : XGODY Y19

OS : Android 7.0

CPU : MTK6737, Quad Core, 1.3 GHz

ROM : 2GB

RAM : 16GB

Network :

Dual SIM Card Dual Standby

SIM 1 (Micro SIM Slot): America ver 4G(FDD-LTE Band 2/4/5/7/17)/European ver 4G(FDD-LTE Band 1/3/7/8/20)

/ 3G (Unlocked WCDMA 850/2100MHz) / 2G(Unlocked GSM 850/900/1800/1900MHz)

SIM 2 (Micro SIM Slot): 2G (Unlocked GSM 850/900/1800/1900MHz)

Display Size : 6.0 Inch

Resolution : 1280*720

Camera :

Front Camera : 5.0MP

Rear Camera : 13.0MP Main Camera & 0.3MP Secondary Assistive Camera

GPS : Yes, built in Y-GPS

WIFI : Support

Bluetooth : Yes

Built-in Sensor : Acceleration, Light Sensor, Proximity Sensor

Message : MMS, SMS, Email, Gmail

Audio Out Port : 3.5mm

USB Port : Micro USB2.0

Languages : Indonesian, Melayu, Catalan, Czech, Danish, German, Estonian, English, Spanish, Pilipino, French, Croatian, Italian, Kiswahili, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Bulgarian, Russian, Serbian, Hebrew, Arabic, Farsi, Hindi, Bengali, Lao, Khmer, Chinese, Japanese, Korean

Other Features : 2 Back Cameras, Fingerprint Unlock, Metal Body Design, Play Store, Calculator, Calendar, Alarm, Camera ,Gallery, Video Recorder, Audio Player, Sound Recorder ,FM Radio, Email, Gmail, Flashlight, etc.

Standby Time : About 20-25 Hours

Talking Time : About 12-15 Hours

Dimensions : 166mm*83mm*8.2mm

Net Weight : 211 g (with battery)

Package :

1 x Smartphone

1 x Battery

1 x USB Cable

1 x Charger (Right plug of adapter would be sent according to your shipping country)

1 x Phone Case (Free Gift)

1 x Screen Protector (Free Gift)

1 x English User Manual

1. Warranty Terms

a.If you’re not satisfied with our product, you can return it back for refund within 1 month after you received it;

b.If the product is damged when received, for example a cracked screen, please first send us pictures or video;

c.If the item is really badly damaged during delivery, We will send you refund or a new one immediately. You don’t need to do anything about the item;

d.If there’s quality problem with our product, we will do our best to help you. If we cannot fix the problem for you online, we provide partial refund or replacement in 45 days.

e.We provide free repairing in 1 year.

2. Feedback

Pls leave 5 star if satisfy our products and service. Thanks for your support to Shop2856110 Store.

Pls contact us first if have problem, we will try our best to help you solve problem and make you satisfy.

3. Notice

A: We have many foreign warehouse, Domestic delivery is available, it is faster than DHL express, and you don’t need to bear tax.

B: If you choose to ship your order via DHL. It may cause customs duties.

1. Import duties, taxes and charges are not included in the item price or shipping charges.

2. Seller is responsible for the duties in seller’s country, then for buyer’s country duties, it is the buyer’s responsibility.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

XGODY Y19 6.0 Inch Smartphone Android 7.0 4G LTE Fingerprint 2+16GB Quad Core 2900mAh 13MP GPS WiFi Dual SIM Cell Phones Celular