TUGUAN New Travel Bag Large Capacity Men Hand Luggage Travel Duffle Bags oxford fabric Weekend Bags Backpack Travel Bags

About shipping

Shipping Time

China Post (10-30 working days)

EMS (5-15 working days)

DHL (3-5 working days)

UPS (3-5 working days)

We will ship to a physical address only, please provide physical address and telephone.

number for Expedite service

The most reliable, affordable way of shipping method depends on your address.

Online tracking number will be emailed to buyer through email.

We are unable to take any responsibility for any custom delay.

About Goods Receipt

The item has been strictly checked and packaged in original condition before shipping.

Warranty: 7-days Return for Refund/ 1-year Repair.

Return is accepted within 7 days after the buyer’s receiving the item.

If this item is defective upon receipt, customer has up to 7 days from date of receipt for exchange of a new one or return for full refund.

If you are not completely satisfied with your purchase, you may return it to us for a prompt exchange or we will refund your payment.(Buyer is responsible for postage)

However, delivery fees will not be refunded, if you are only not satified with items, not defective on road or quality problem.

Please understand that shipping and handling fee is not refundable. Buyer is responsible for shipping costs incurred shipping products Back and forth.

About Customs

We will be completed in accordance conventional way and will declare to minimize your import tax, and declare low value. You are responsible for any extra charges such as duties, fees, VAT, or tariffs for receiving this type of merchandise into your country.

If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

On the evaluation

First, we will try our best for customer service.

Your satisfaction and positive feedback is very important to us. PLEASE LEAVE POSITIVE FEEDBACK AND 5 STARS IF YOU ARE SATISFIED WITH OUR ITEMS AND SERVICES.

If you have any problems with our items or services, please feel free to contact us firstly before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.

Timely communication can best solve the problem.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.