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Features:

1. Made of boron-silicate green eco-friendly glass which is crystal clear and premium.
2. It has relatively good mechanical strength and good performance to withstand the rapid temperature change.
3. Strongly resistant to acids and alkalis and other chemicals.
4. Easy to clean, and does not absorb the taste of tea.

Parameters:

Material: high boron-silicate
Size: as shown in picture
Capacity: about 700ml
Temperature difference: -20°C to 150°C
Heat-resistant temperature: 450°C

Usages:

Applicable to herbal tea, black tea, green tea, Pu’ er tea, health tea and handcraft flower tea. Can also be utilized to brew coffee and milk products.

Notice:

1.Open fire is allowed, and it can be heated by electric ceramic stoves.
2.Induction cooker or heated without anything in the pot is forbidden.
3.Please allow 1-3mm error due to manual measurement.Pls make sure you do not mind before you bid.

Packing list:

1*teapot
1*lid
1*filter
(without teacups)

SHIPPING:

1) We only ship to your confirmed address. Please make sure your shipping address is correct before purchase.
2) Normally,all the orders will be shipped out within 1-2 business days upon payment confirmation.
3) The shipment by Post Air Mail is only for weight less than 2kg goods.
4) If you need the goods very urgently ,please contact us for DHL or Fedex Shipping etc.
We will calculate the shipping cost for you.It always takes about 3-7 days to arrive.

REFUND:

1) We are not responsible for any custom duty or import tax
2) We do our best to serve our customers.
3) We will refund you if you return the items within 7 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.

FEEDBACK:

1) Your satisfaction and positive feedback is very important to us.
2) Please leave positive feedback and 5 stars if you are satisfied with our items and services.
3) If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.
4) We will do our best to solve any problems and provide you with the best customer services.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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