1)We accept Escrow, Boleto, Visa, MasterCard, QIWI, Western Union, Maestro debit card, WebMoney, bank transfer, credit card and any you can pay on AliExpress.

2)Escrow is the best secure payment for you.

3)This is the payment help center: //help.aliexpress.com/categories_Payment.html.

1)Delivery Time

DHL: 4-7 days

EMS: 7-15 days

Russia Air: 20-25 days

Singapore Post: 15-60 days

Kindly notice: Because of customes and weather, maybe sometimes it will delay some time, but we will extend the delivery time for for you, so please wait some more time patiently.

1)Please check the package and the items carefully after receiving.

2)We support 15 days no reason to return,so you have 7 days to contact us and 15 days to return from the date items received.If the item in your possession more than 7 days,it will be seen as used and we will not issue you a refund or a replacement.

3)Buyer will bear the return shipping cost.

4)All of the returned items should be in the original packing and buyer should provide the return tracking number,specific reason for returning.

5)We will make a full refund once the returned item was received.

1)About color difference

All the pictures are by real shooting ,but due to different light of shooting environment ,personal recognition of colors ,and the monitor of the computer and cell ,the color may be slightly off .we really appreciate your understanding .and we are always trying to take the photo close to real colors.

2)About size problems

Please refer to our size chart before you make orders,you can message us to supply your detailed parameters about your bust,waist and hips if you are not sure about your size.We will be happy to help you to solve size problems.

3)About drop shipping

We accept drop shipping and will not put anything about our company in the packet. And We will send you the invoice if you need.You should note “I am drop shipping,please do not put anything about your company in the package”and what you need to tell us when place the order.

4)About wholesale

Once you place an order more than 15 pieces ,we will ship by DHL or EMS for free ,so please let a message to let us know your declared value on the packet ,so we can ship out your order soon .

1)We will try our best to provide you with good service.

2)If you have any question, please kindly contact us, we will reply you within 24 hours.We would be grateful if you would contact us before leaving 1-star to 3-star feedback or open any disputes.Communication is the best way to solve problems,we will take pleasure to provide a satisfactory solution.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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