Parameters:

Material: bamboo
Size(approx):
S 15*8.5CM/ 5.9* 3.34in
M 18*8.5CM/ 7.08*3.34 in
L 21*8.5CM/8.26*3.34 in

Features:

1. The cage is round and feel comfortable, and the second layer interface is tight and airtight.
2. It is water-proof and breathable. Dense flat bamboo bottom can effectively separate from boiling water in the pot, which can ensure steam circulation, steam faster and is easy to clean,
3. Thickening the bamboo cage is solider. The bamboo wood layer is more moisturizing, non-deformable, wear-resistant and durable, beautiful and fashionable.

Packing list:

1* bamboo cage
1*bamboo cover

Escrow is safe for buyers and sellers, we recommend you to choose Escrow,it supports Credit card,Money bookers, Visa, Master-card, Western union etc.

Payment should be finished within 7 days, if have any problem, please message me.

We only ship to the confirmed address. Please make sure your shipping address is correct before purchase.

All the orders will be shipped out within 1-4 business days upon payment confirmation.

The shipment by China Post Air Mail is for goods below 2kg.Generally it will take 25-45 working days(some countries can be much longer).

If you need the goods urgently, please contact us and pay for DHL/Fedex/Aramex etc.

1. We are not responsible for any custom duty or import tax.

2. We promised 60 days arrive to most countries and 90 days to Brazil, please do not open dispute until the buyer protections ends if you have not receive your order.

3. Any quality proble, please first contact us before open dispute, we will give you best solutions.

Your satisfaction and positive feedback is very important to us.

Please leave positive feedback and 5 stars if you are satisfied with our items and services.

If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.

We will do our best to solve any problems and provide you with the best customer services.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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