Letter to the buyer from our store:

1. Please make sure your address and full name is correct so that you can receive the goods in time;

2. All goods will be sent out in 2-7daysOnce the payment order was confrimed, the sooner you pay, the sooner you receive the goods.

3.-free shipping price Includes only product and courier cost for free. Does not include tax or collection of user registration, which can be charged in the country of the customer. We will do our best to help you to receive the goods, but we are not responsible for this.

4. If you have any questions with our products or services, please do not hesitate to contact us first, thanks!

Forwarding

1 .. Basically we provide China post air mail for delivery method and some more suitable choice by mail.

2. Any import charges are paid by the buyer. We do not take responsibility.

3. Please check the shipping and handling fee before purchase. Please make sure your address is the correct shipping address. We will not hold responsible for lost, damaged or stolen mail. Please pay for insurance to avoid these situations. Saturday, Sunday and public holidays are not available for delivery.

After-sales service

1. When you received the parcel, please open and verify it before signing. Not a sign if the goods are broken and ask the delivery company to do “damage certificates.” Otherwise, we will not give guarantees and returns, thanks for your understanding!

2. dear friends, if you have any questions or comments about our products or policies, please do not hesitate to contact us via ordering message or leave us an email address. We will reply you within 24 hours.

Feedback

1. your satisfaction and positive feedback is very important to us, please leave a good feedback to us if you are satisfied with the quality of our products and services.

2.Satisfaction of customers is the most important return for us. If you have any questions, please let us help you solve it. We understand your feelings and will do our best to solve your problem.

3. We strive to provide the highest level of Customer Services. We appreciate your 5-star positive feedback And please do not leave negative feedback without asking for help.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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