Tips Before You Make Orders

<1>About Customs Tax and Duty:

Import duties and taxes are the buyer’s responsibility. But we will declare low value(Generally $20-$50) for the items so as to minimize the duties or taxes.If You have specific requirement for the declared value, Please inform us by leaving us messages in the order.

<2>Does it have Google Play and Multi-language?

All our phones have Google Play Store Pre-Installed and Support Multi-language.Like:Spanish,Russian,German,French,Polish,Portuguese,Italian,etc…(but the language localization may not be 100% accurate and there can be English words for some menu, please be noted.)

<3>About mobile phone packing:

We need to open the original sealed box to check the phone function and install custom Multi-language ROM and Google play store, some ROM may not support OTA Update.So the phone will come unsealed. But they are 100% brand new Guaranteed.

<4>How to check whether the phone can work in my country?

Please click following link to check whether the phone can be used in your country.willmyphonework.net (Copy the link address and paste to your web browser)

<5> Why the phone’s real memory is less?

The actual available internal phone storage is less than specified data because the android System and Apps take space. For example, the phone Rom is 32GB, but the free space is only 28GB or less.

We can’t accept dispute for ROM/RAM data difference.

<6>About the shipment

Generally we ship the package via the AliExpress Standard Shipping.The AliExpress Standard Shipping is official shipping.You can check it from the following link: //www.17track.net/zh-cn

Thanks for that you choose our MiGueR Store.We will try our best to service you.If you have any other questions,please massage us.The best wishes to you my dear buyers.From MiGueR Store

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

KENXINDA V5 Mobile Phone 4.0 Inch Android 7.0 Quad Core 1.2GHz 1GB RAM 8GB ROM 1500mAh 480X800 3G Dual Card Smartphone Stock