Payment

we accepted escrow payment.

Please make sure to confirm the order when you receive the items in a good condition, because when you place an order, your money is transferring into the Escrow , not our account .

Shipment

Delivery Time:

Item will be shipped out within 1-7 working days after received your payment via China Post.

it normally takes 15-45 working days for arrival.
Please note international delivery is highly depended on the Courier Company and Local Customs/Duties. If delivery time is exceed your expectation, please do feel free to contact me for help.

We also supply with DHL, UPS, EMS and Fedex express shipping, in which you might need to pay extra shipping fee. Contact me for detail fees before order (telephone NO. is needed for international express shipping, please note your telephone no. while paying.)

Attention:
Please including the following information with your payment:
Your full name
Your full and accurate address and post code
Phone number (post office requires customers’ phone number for international delivery)

Return and Replacement

Pls check goods when you get it, if the goods be damaged,pls don’t sign and receive it .

If you get wrong goods ,we will resend it.

Other cause if you want to reback goods that you need pay for the shipping for reback ,then we will resend or reback money.

Feedback

we appreciate your business , if you are satisfied with our service, please leave us a 5 stars positive feedback , and we will do the same for you . if you have any questions , please contact us first, and we will reply all the questions from our customers in one working day. Simply leaving negative or neutral feedback can’t solve the problem.

Any product will be tested in 100% before delivey.

Customers are responsible for return shipping to us with proper packaging to repair , and then we would be responsible for resending shipping to the buyers . please contact us first before you’d like to return it . we’ll provide the complete address.

If something is unsatisfactory , please contact us to solve the problem . it’s our pleasure to correct it.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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