When buying, all the colors are based on the color of the picture!!! Thank you!!!

Note: Before you order,Pls sure your dog’s neck is suitable for this size (That’s very important,Thanks very much!)

Package Included: 1 x Dog Collar

Adjust the size / cm
Size: XS
Bust 32-39
Neck circumference 25-32
Traction rope 1.5 * 120
Size: S.
Bust 40-47
Neck circumference 33-40
Traction rope 1.5 * 120

Chest strap: front serpentine material, the opposite soft leather substrate, soft and comfortable touch; double material more solid; zinc alloy square buckle, adjust the hole plus metal eye protection; small leather DIY letter jewelry
Traction rope: the front surface snake serpentine material, the opposite soft leather substrate, feel comfortable without the hand; double stronger pull more and more, zinc alloy hook buckle

Shipping
1.Free Shipping for most countries . we ship to you by china post air mail . epacket for US .
2. The tracking number will be provided after your order has been shipped.
3. If your order more than 2KG . we will auto choose the express delivery ( DHL / FEDEX IE / EMS ) for you. It will take 5 – 10 days .
4. If you can’t receive your item in 4 weeks , please let us know, we will check it for you .
Noted:we can’t assure exact delivery time of china post air mail . because it depends on local postal services’ efficiency .

Feedback
1.Your satisfactory is our only persuit . Your feedback is extremely important to us .
2.Please kindly leave us positive feedback once you’re satisfied with your purchase .
3.Please don’t hesitate to contact us if you’re unhappy with your buy , we will do our best to resolve the problems for you .
Return policy
1.We accept all resonable replacement and refund . please contact us first for details .
2.For the reason of Lost or Damage and the return shipping fee will be paid by the seller. Buyer s are required to take photos on the damaged item and send the item back within 7 days after item received .
3.Return must be shipped via registered mail to ensure safety .
About us
If you have any other question, please contact me for details . trademanager and e-mail are all ok. if my trademanager is not online, please give me a e-mail, i will reply you ASAP . Thanks .

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Glossy Serpentine Personalized Name DOG Collar Customized Free 6 Rhinestone Letters Flashing Crystal Leather Harness or Leash