**About Payment:

We support all of the following payment methods on AliExpress.

**About shipment:

1. We provide WORLDWIDE SHIPPING. (Except some countries and APO/FPO addresses)

2. We guarantee to ship goods in 2-5 days after payment verification depends on our inventory and appointed shipping method.

3. We only ship to confirmed order addresses.Your order address MUST MATCH your real Shipping address.

4. SERVICE TRANSIT TIME is provided by the carrier and exclude weekends and holidays. Transit times may vary, particularly during the holiday season.

5.Delivery Time:

*Most EU and US countries arrive 15-35 days by Airmail while some countries will take more days(up to 60 days).If order doesn’t arrive within 60days(Brazil 90days),we will refund or resend parcel on our own cost if you agree.

*Please contact us for help instead of open dispute directly If order didn’t arrive in time.

**About Packaging & Packing:

The Packing size and shipping weight published on each item is approximate and may have slightly discrepancy order by order,We won’t accept dispute from packing size and weight issues.

**Return & Refund:

1. You have 7 days to contact us and 35 days to return it from the date product was received. If this item is in your possession more than 7 days, it is considered be used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.

2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your PO#.

3. We will bear all the shipping cost if the product(s) is (are) not as advertised.

**About Guarantee:

1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.

2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY

**About Feedback:

If goods not received in time OR received with any problem,Kinldy please contact us for help instead of just leave neutral or negative reviews or open dispute directly.

Thank you&Best Wishes!

RHYME US Customer Service Team

If you like our store, Please add it to your Favorite Stores.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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