Shipping

1.Free shipping: We send products by China Post Air Mail or Hong Kong Post Air Mail. shipping time is 10-25 working days to most of country(to USA / Canada / Australia / United Kingdom).15-35days to most countries in Europe.

2.we also provide express by EMS(5-10 days),by DHL(4-7days) or UPS(4-7 days). The cost is a higher than standard postage, about $20 or higher.Shipping way will depend on your order quantity.

3. We will use your shipping address filed on Aliexpress as the shipping address for the merchandise. If you would like to change the address, please contact us immediately after your payment.

4.If you order less than 200 usd will shipping the goods by china post air mail or HK post air mail,more than 200 usd will free shipping by DHL,EMS or other shipping companies ,thanks!

Payment

We accept payment by credit card and Western union different payments. but if you want to pay by any other way, please mail to us.

Feedback

1. If you are satisfied with the items and our service,Please take a minute to leave us a positive feedback with 5 stars,We will gladly do the same for you.

2. Please contact us before leaving neutral(3 stars) or negative(1-2 stars) feedback.We will try our best to solve the problem and leave you a happy shopping mood here. Thank you!

Return Policy

Your have 0 risk for your transaction: If you’re NOT satisfied with the items you get, we will send the replacement or refund all the payment, only if the items are posted back within 3 days from you get.

Please Note: We do not cover any items for damage after use or as the result of water damage.

Should returns be required:

Step 1) Contact us via Alibaba.com’s message center

Step 2) Provide as much detail as possible about the problem you are having

Step 3) Return the item for the exchange or refund.

PLEASE NOTE: Half of return shipping costs are the responsibility of the buyer.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

FREE SHIPPING>>> ONE PAIR 9-10MM SOUTH SEA GENUINE WHITE PEARL EARRING 14KT GOLD