1.WORLDWIDE SHIPPING. (Except some countries and APO/FPO)

2. Orders processed timely after the payment verification.

3. Due to Russian policy requirements, Russian buyers must fill in the full name and your goods can be successfully sent.

4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

5. If you need us in a lower declare value,please leave a message in the order.

1.Your feedback is very important to our Business’s development,So please leave Feedback 5 Stars if you are satisfied with our products,Thank you very much.

2.Don’t leave Negative Feedback without asking us for help,please feel free to Contact with us first if you have any problem.Thank you in advance for your patience.

Pre-sale

Q1:When a buyer leaves a message, will you deal with it in time?

Of course, we will deal with it in a timely manner. But there are message orders, in our delivery system will automatically be classified as pending orders, must be processed by the manager before shipment, if it’s not a particularly important message, please fill in carefully, so it is easy to delay the hair Delivery time, and waste your valuable waiting time for delivery.

Q2: I have question about the product

Pls see the description picture,or feel free to contact us.

Q3:About choosing multiple colors

When you need a variety of colors of the same product, please select the appropriate color in the shopping cart, and finally pay together. Do not select only one color at a time and purchase more than one quantity, and then leave a message to us that color 1 and color 2 are required. We are obliged to meet your requirements, but this will at least postpone shipping for 1-2 days. Because we need to process a lot of such messages every day, and then based on the previous question, you know why.In order to avoid delays in delivery, we recommend that you order as accurately as possible.

Q3:Comment about dropshopping buyer

We do not leave order information about the price of the goods in the package. We will choose the logistics that you selected when placing an order to ship. So under normal circumstances, you can not leave a message, so as not to delay the delivery time, so that your buyers spend longer waiting for receipt.

Q4: I want to buy more product, may I have a discount?

Of course, pls do not Hesitate contact us.

Q5:About after sales I have not received the goods yet. What should I do?

If the remaining delivery time is still long, please wait patiently. According to our experience, we contacted the post office to check the merchandise logistics information when the goods receipt did not time out. The post office would allow us to wait. Therefore, if you encounter such a situation, please contact us at the time of about 1 week of the remaining receipt time. We will arrange for reissuance or refund. Before this, please do not open the dispute. The time for the dispute to be refunded is very long. In order to guarantee your interests, please contact us to solve the problem for you.

Q6:About disputes

Please do not open the dispute first and contact us.

If you have any questions, please contact us first. We will promptly respond to your questions and provide solutions that will satisfy you.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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