About Customize

1. You can customize own picture in our products.please contact us ;

2.The size of picture needs more than 1000×1000;

3. After you send us picture,our designer will make designs for you within 2 working days;

4.After you check designs,you can place the order in the links we send to you;

Wholesale and drop shipping are both welcome

1.We provide drop shpping service ,also can sent pictures to you for resell .

2.We ship out with epacket free shipping to US,RU ,AU ,UK and so on.

3.We will not put any invoice and any info about our company in your parcel .

4.Of course ,we also can ship out with epacket to other countries.usually it needs add some money ,pls contact us .

About Shipping

We ship worldwide by E-packet ,China Post, Aliexpress Standard Shipping EMS ,DHL,TNT and so on.

We are unable to control the delivery time because it is processed by Third-party service ,but if your parcel

have not arrived within expected time ,pls contact us ,we will hep you track it and u a good reply .

About the Payment

About Customs tax

Usually we will declare the minimum value to avoid customs tax.

But due to different policies in different counttries.there might be customs tax that shoulder be paid by buyer.

So you could leave a message when placing the order about how much value you would like to declare.

How can track my parcle ?

You can track your parcle on the following website using your tracking number:www.17track.net/en(Copied to the browser to open)

What can i do when purchase protection time is running out ?

If your purchase protection time is running out ,please contact us and we can help you to extend it .So your money will not not go to my account.

Feedback

Your satisfaction and positive feedback is very important to us.

If you are satisfied with our product and service , please leave us 5 stars feedback.

If you aren\’t satisfied with out service or any other problems, please contact us before leaving a negative feedback,and we will do our best to solve any problems and provide you with the best customer services.

Pls click it to get more :

-Add to store list, become VIP,get more surprise and discount;

-Add to wish list, you will receive discount information at the earliest time;

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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