All the images we list are 100% real object photos.But different computer monitor
display colors differently. The color of the real item may slightly vary from the images.
We support the no reason return policy to remove your worries abount shipping.
We only sell the best quality product.
We offer the best service.
1.Orders processed timely after the payment verification.(For stock items 1-2 working days to prepare your order,out of
stock items need 3-7 working days).
2.We only ship to confirmed order addresses.Your order address MUST MATCH your shipping address.(Orders can not be
handled if there’s no phone number or zip code).
3.We usually combine the orders and ship together without notice.Please leave us message in advance if you need them to
be shipped separately.And we could upgrade to free express shipping in some cases if you order no less than 5 pieces of
dresses with us.
4.Service transit time is provided by particular carrier excluding weekends and holidays.Transit times may vary,especially
during the holiday season.
5.If you have not received your shipment within 50 days from your paying day,please contact us.We will track the shipment
and get back to you as soon as possible with a reply.Our goal is customer satisfaction!
6.Important duties,taxes and charges are NOT included in the item price or shipping charges.These charges are on the
buyer side. Please check with your local custom office to determine what these items has happened.
The quality of product and service are the most important for Vicente Collection.So before sending the parcel out,we always
check the product twice and packaging by ourselves. How to settle the problem if the item is defective?We are sorry that the
item is defective,and we will actively deal with such incidents.We also need your kind support for our work.
1.If the item is defective,please notify us within 3 days of delivery.
2.Please take clear photos on the defect,then send images to us so that we can check.All returned items must be in the
original condition in order to refund or exchange.The tracking number is needed after shipping out.
3.We will cover the regular shipping cost if the item is identified by us with defect or not as advertised.
4.We also accept exchange or return if you are not satisfied with our item. But shipping cost is non-refundable.
5.The refund is conducted by aliexpress and it usually takes about 5-10 days for you to receive the refund.Please kindly
contact with the customer service of aliexpress if you don’t receive the refund after a certain day.
