Note: the shoes size is usually = 270 mm, the length of the insole = 280 mm (insole length is larger than actual size 5-15 mm)

Shoes insole length = 280 mm, suitable for 270 mm – 274 – mm feet long

Because the factory is different, so there will be shoes the size and the size different questions in the table, the actual length is the same, but the shoes and so on the basis of the length of the shoes (mm)

If there are any size selection issues, please feel free to contact us.

All the shoes do not send shoebox, if you need a shoe box as a gift, please purchase.

We sell Z.SUO brand products, they are of high quality tooling products style restoring ancient ways, and a variety of projects (men’s casual shoes, Martin boots, boots, sandals, flip-flops, etc.) for you, please go to my store to buy, and you will get more surprises.

We ensure value for your any choosed products.
We care for our customers value and their opinions.
Therefore we try to create an atmosphere of trust and honesty.
We are looking forward to forming successful business relationships with you.

Shipping:

All the items will be dispatched within 5 business days after your payment is comfirmed.Usually it will cost 15~45 days to your country. But when entered into sales season, the logistics service providers will has to deal with thousands of package every day, and the custom will strengthen supervision of each package, there will be many external factors cause the delay, so maybe it will cost more than 2 months to your country. if you want to buy gift for some special day, it is good for you to buy before 2~3 months ago. thank you!

Payment:

• We accept alipay here.
• All major credit cards are accepted through secure payment processor ESCROW.

Refund:

If you are not satisfied with your purchase, you can exchange or return within 7 days of delivery.All returned items must be in brand-new condition, unused and with original tags and packaging.Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received.The buyer is responsible for all further shipping fee.

Feedback:

Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.

If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.

Size or Fit Issues:

The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.

Color Mismatch:

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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