NOTE: There are 1-3cm errors due to manual measurement.All measurement in cm and pls note 1cm=0.39inch

Note:Collaboration of wholesale and drop shipping:

For wholesale: we offer discount & FREE shipping via EXPRESS which takes 3-8 days to arrive.

For drop shipping: we send the goods to your customers directly and won’t leave information about us if you’d like to.

How to track parcel? You can track your parcel on the website with your tracking number: www.17track.net/en (Copied to the browser to open)

What can I do when purchase protection time is running out? If your purchase protection time is running out, please contact us. We will extend it for you. So that your money and order will be protected by Aliexpress.

Is there any customs tax? Usually we will declare the minimum value to help avoiding customs duty(tax). And it works. But due to difference in customs policies of different countries, sometimes there might be customs tax that should be paid by buyer. If you have requirement about the declared value, please leave us a message in your order.

We accept the payment methods by Aliexpress Escrow as below. If don’t have any one of these, you can contact with us in time for some other payment methods

We support, but not limited to, the following serveral shipment methods. the order will be delivered by seller’s shipping methods when its amount is less than 5 usd. if you want China Post Registered Mail or Epacket. Please contact us.
After the receipt of your order, it would be delivered in 1-3 working days unless some items are unavailable

Shipment Method	Epacket	China Post	Correos	Express
Russia	15 – 25	30 – 60	/	7-9
Brizal	/	50 – 70	/	7-9
United States	15 – 25	/	/	7-9
Spain	/	20 – 60	20-25	7-9
Most Countries	/	20 – 60	/	7-9

If unsatisfied with this purchasing, you can return the item within 14 days after receiving them. Please email us at first for return address and instructions. It should be noted that the shipping cost due to the return would be paid by buyers and all the items would be expected to remain as sound as you receiving them.

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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