The goods will be sent within 3 working days after we get your payment(except holiday).

The goods will be sent by the most reasonable way for delivery. Shipping discount will be available based on your order quantity.

The goods will be sent to the address of your order,please make sure your Aliexpress address is updated and detailed.You can email us or let me know online if you want to change your shipping address after you place order.

Delivery time depends on the destination and other factors,it may up to 10 work days.

Certain country of your destination may impose a certainly taxes and other charges, please learn clearly about that before your shopping from our store. We won’t take the consequences of the additional fees and damages caused by the above reasons.

In order to ensure you receive you order tax free opon import, we will declare it as a “GIFT” with a lower value.This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules.

After we ship the goods, we will email you the shipping information, as well as tracking number.

If your address is DHL remote area, please tell us before you pay for it, coz the shipping cost is different.

All of our items are provided one year warranty for maintenance free.

If you receive a wrong or defective item please email us within 3-7 days from the date you receive the product,we will tell you the exact process of the return.

If there is any problem with the products you bought, we’ll make an exchange or refund the product payment (shipping& handling fees are not included) within 60 days after confirm receipt of the goods.

Buyer is responsible for return shipping charges.

Our product has great quality,Rarely appears quality problems,Please rest assured purchase.

As a responsible seller, we will try our best to solve every problem. Our aim is 100% customer satisfaction!

We appreciate your positive feedback and 5 stars DSR.

We are committed to your satisfaction after your purchase. If you are not satisfied for any reason, please give us an opportunity to resolve it and make sure every customer 100% satisfied before leaving feedback. We always leave positive feedback to all our customers.

On Aliexpress, a NEUTRAL feedback rating is treated exactly the same as a NEGATIVE feedback. Please do not leave NEGATIVE or NEUTRAL feedback without contact us to help resolve any issues.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LionnoirBoutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.lionnoirboutique.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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